Dipl.-Ing. Uwe Braig - IT-Beratung

Ganzheitliches Prozessverständnis für erfolgreichere CRM-Projekte

About Uwe Braig

Experienced Solution Architect and Integration Architect with special focus on business process analysis for complex CRM solutions: More than 7 years of designing Salesforce-based solutions and SAP-Salesforce integrations. More than 20 years of overall experience with business process analysis, solution design and project delivery for business relevant solutions in various industries. Managed customer relationships, projects teams and direct reports in large and international environments. Strong communication and presentation skills. Fluent in German, English and Spanish. Holding four major Salesforce Certifications.

Key Competencies

  • Holistic process analysis to quickly understand business requirements in complex CRM scenarios
  • End-to-end solution architecture, Salesforce solution design and the corresponding integration architecture
  • All aspects of the full customer lifecycle: lead to prospect to customer, credit check and insolvency/fraud detection, business partner relationships

Industry Experience

  • Manufacturing
  • Telco
  • Financial Services (Banking and Insurance)
  • Media/Publishing
  • Airline Catering
  • Automotive

Salesforce Certifications

  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Trailhead "Ranger" with various Superbadges: Lightning Experience Specialist, App Customization Specialist, Process Automation Specialist, Apex Specialist, Data Integration Specialist

Technical Skills

  • Salesforce: Clickable Configuration, APEX Development, Integration APIs
  • Integration of Salesforce and SAP-Backends: IDOC, BAPI/RFC, PI, Gateway
  • Integration Plattforms and Technologies: DELL Boomi, Mulesoft, Informatica, Jitterbit, etc., REST, SOAP, XML, XSD, XSLT, SSL/PKI
  • Cloud Computing: AWS, Google Cloud Plattform
  • Enterprise-scale Software Development on Java/J2EE Application Servers and SQL DBs
    Base Technologies: TCP/IP, DHCP, DNS, SMTP

Employment Experience

  • Technical Architect Salesforce in the “House of Digital – Sales & Aftersales” (MAN Truck & Bus SE, München)
  • Senior Technical Architect, Project Manager, Head of Application Integration (Nefos Deutschland GmbH, an NTT DATA Company, München)
  • Project Manager within EMEA Professional Services Delivery Management (Fair Isaac Europe Ltd. - Fair Isaac Corporation, London/Birmingham)
  • Head of Product Management, Competence Center Manager “Customer Risk Applications” (SHS VIVEON Group, Munich)
  • Senior Consultant and Project Manager (Comma Soft AG, Bonn/Bad Homburg)